Why does floating license access fail?

Most often, the floating license is not assigned to the user, or all license seats are already in use. In the Rillsoft on-premises solution, a floating license that has not yet been activated can also be the cause. In Rillsoft Cloud, activation happens automatically after purchase. First check under Locks > Locked floating licenses whether all seats are currently in use.

All license seats are already in use by other users

Symptom

A user cannot work with a floating license; access is denied.

Possible causes

  1. On-premises solution only: the floating license has not yet been activated.

  2. The user has not been assigned to the floating license.

  3. All license seats are already in use by other users.

Note

Activating a floating license is only required on an on-premises server. In Rillsoft Cloud, activation happens automatically after purchase. In Rillsoft Cloud, first check above all whether the user has client sharing, see Cloud vs. on-premises operation.

Check steps

  1. Go to Administration > Clients > shield icon and check whether the user is assigned to the floating license. On the on-premises solution, also check whether the floating license is activated, see Floating licenses of a client.

  2. Go to Locks > Locked floating licenses and check whether all license seats are currently in use by other user sessions, see Lock.

Action

  • License not activated: Activate the floating license — only on the on-premises solution, see Floating licenses of a client. In Rillsoft Cloud, activation happens automatically after purchase.

  • User not assigned: Assign the user to the floating license, see Floating licenses of a client.

  • All seats in use: End a no-longer-needed user session under Locks > Locked floating licenses to free up a license seat, see Lock.

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